Delta eGift Cards

Gift Card FAQs

  • How do I redeem a Delta Gift Card?
    • Gift Cards may be redeemed for any Delta-marketed flight worldwide by visiting delta.com or by calling 1-800-221-1212.
    • Gift Cards may only be redeemed for the cost of air transportation, including taxes, fees, and surcharges imposed on the air transportation. They may not be used for any additional fees (including baggage fees) or for any other products or services (including upgrades, in-flight purchases, premium seating, mileage booster, SkyMiles Cruises, cargo, hotel stays, or car rentals).
  • Where are Delta Gift Cards available for purchase?
    • Delta Gift Cards may be purchased through delta.com and authorized retailers. Consumer resale sites are not authorized to sell Delta Gift Cards and customers are advised to not sell or purchase cards through these sites. Customers who purchase cards from unlicensed resellers do so at their own risk.
  • Are Gift Cards available for purchase internationally?
    • A US billing address is required for all gift card purchases on delta.com.
  • How do I place a Bulk/Corporate Gift Card order?
    • You may order Delta Gift Cards in bulk by contacting us at deltagiftcards@delta.com. Please allow 24-48 hours for a response.
  • How can I check the balance remaining on my Gift Card?
    • Visit www.delta.com/redeem and enter your Gift Card information.
  • Where do you ship Gift Cards?
    • Gift Cards may be shipped to valid street addresses within the 50 United States. We do not currently ship Gift Cards to PO Boxes or to any address outside of the United States.
    • eGift cards (an electronic gift card sent by email) may be purchased by customers with billing addresses within all US territories, including Puerto Rico, US Virgin Islands, etc.
  • How will I know once my Gift Card order has shipped?
    • A confirmation email will be sent to the address provided at the time of the order letting you know your order is in process. For physical Gift Card orders, a second email will be sent with the appropriate tracking information for your shipment.
    • For eGift orders, a confirmation email will be sent to the provided purchaser address. A separate email with the eGift will be sent to the Recipient email provided at the time of purchase.
  • What should I do if my Gift Card order hasn’t delivered?
    • For physical Gift Card orders, please refer to the shipment tracking email to help determine the delivery status. For delivery exceptions (ie. returned to sender, etc.) please contact us at 1-800-221-1212 to arrange reshipment.
    • For eGift orders, please check all Spam/Junk Mail folders. If the email still cannot be located, please contact us at 1-800-221-1212.
  • What should I do if my Gift Card doesn’t work?
    • Refer to the certificate number guidelines to help locate the correct numbers for redemption: https://www.delta.com/content/www/reference/popups/certificate-number.html
    • Call 1-800-221-1212 for assistance.
  • What is the Gift Card return policy?
    • Delta Gift Cards are not refundable and cannot be redeemed or exchanged for cash, check or credit except where required by law.
  • What denominations can be purchased on delta.com?
    • Gift Cards are available for purchase in the following denominations: $50, $100, $200, $300, $500, and $1,000.
  • What’s the purchase limit on delta.com?
    • Orders on the mobile site may not exceed $10,000 in total value in a given day. If more than $10,000 worth of Delta Gift Cards is needed, please contact deltagiftcards@delta.com with your order details.
  • Is there an expiration on the cards?
    • Delta Gift Cards never expire. No service or inactivity fees apply.
  • Can I change the value of a Gift Card after I've paid for it?
    • Not at this time.
  • Which credit cards do you accept?
    • American Express Delta SkyMiles Credit Card, VISA, MasterCard, American Express, Discover, Diners Club, UATP, JCB
  • What is a credit card Security Code and why is it required?
    • In order to protect you from unauthorized transactions, we require your credit card's Security Code
    • MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
    • American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).
    • ** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
  • When is my credit card charged for my purchase?
    • Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as Delta Air Lines GC.
  • When will my recipient receive their Gift Card?
    • eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.
    • Physical Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
  • Can I buy an eGift Card for myself?
    • Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your own email address in the "To" and "Confirm Recipient" fields. You should also enter your own name as the "recipient name" in the eGift Card preview area at the top of the page. Complete the transaction normally. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
  • Can I reload my Gift Card after I've spent the full value?
    • Not at this time.
  • What exactly does the recipient receive when I send an eGift Card?
    • An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
  • How do you prevent the eGift Card email from getting lost as spam?
    • We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
  • How do I know the recipient actually received the eGift Card I sent them?
    • You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
  • Do I need to print my eGift Card in color? Do I need a special printer?
    • No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
  • What if someone makes a copy of my printed eGift Card?
    • Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card.
  • Is my order secure?
    • All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant.
  • Who is CashStar?
    • CashStar is a Maine-based company specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.

Delta eGift Card, powered by CashStar.